Delete Your Account

This page explains how to request deletion of your Ivy Surrogacy account (used in the Ivy Surrogacy app and at app.ivysurrogacy.com) and the personal data associated with it.

How to delete your account

You can delete your account in either of the following ways:

• In the app or portal: sign in, then go to Settings → Delete Account and confirm. Deletion takes effect immediately — no extra steps, and nothing else is required.
• By email: if you cannot sign in, email contact@ivysurrogacy.com from the email address on your account and ask us to delete your account.

What happens after you delete your account

• Your account is deactivated immediately so you can no longer sign in.
• Your personal data is permanently deleted or irreversibly anonymized within 30 days after deactivation (see “What data is retained”). If you change your mind during those 30 days, contact us and we will restore your account — unless the same email address has since been used to create a new account.
• We confirm by email once the deletion is complete.

What data is deleted

• Your account profile and login credentials.
• Contact details (name, email, phone, address) held for your account.
• Application content and uploaded files (documents, photos and videos) — uploads are removed from our file storage, not just unlinked.
• Reproductive, pregnancy, and other application information you provided.
• Device push-notification tokens and any biometric sign-in credentials stored on your device.

What data is retained (and why)

We are legally required to retain certain records, so these are kept even after your account is deleted, and only for as long as the law requires:

• Case records (if you were matched) — agreements, medical, escrow and financial records are retained for the legally required period (typically 7+ years), with your name and contact details removed wherever the record does not need them.
• Do-not-contact record — if you opted out of texts or emails, your phone number or a one-way hash of your email stays on our suppression list so we never message you again.
• Deletion record — an internal ID, a one-way hash of your email address and the deletion dates, so we can honor the deletion and answer later requests.
• Backups — encrypted backups may hold copies for up to 13 months and are used only for disaster recovery; deletions are re-applied if a backup is ever restored.

For full details on how we handle your data, see our Privacy Policy.

Need help?

If you have any questions about deleting your account or your data, contact us at contact@ivysurrogacy.com or call (626) 545-1617.